Payment Policy

Payment Policy

This policy outlines the accepted payment methods, security standards, and terms that apply to your purchases at Evirelle.

1. Accepted Payment Methods

We offer the following secure payment options to ensure a smooth checkout experience:

  • Credit and Debit Cards: We accept Visa, Mastercard, and Maestro. All card payments are encrypted and processed through secure solutions that comply with PCI DSS standards.
  • Klarna: Depending on your location, you may choose to "Pay Now" (via card or bank transfer) or "Pay Later" (installments). Please note that Klarna’s own terms and conditions apply to these transactions.

2. Currency and Additional Fees

All prices are displayed exclusive of VAT and local taxes. Please be aware of the following:

  • Import Duties & Taxes: Depending on your country’s regulations, customs duties and import fees may apply.
  • Customer Responsibility: These additional costs are beyond our control and are the sole responsibility of the customer at the time of delivery.
  • The amount paid at checkout includes the product and shipping only; it does not cover local import fees.

3. Payment Security

Your security is our priority. All payment information is handled through encrypted and secure connections (SSL). We never store sensitive payment information, such as full card numbers or bank details, in our internal systems.

4. Payment Terms

For card payments and Klarna "Pay Now," the total amount is charged at the time of purchase. For Klarna installment plans, payments are made according to the schedule you approved during checkout. Please be aware that late payments to Klarna may incur additional fees as per their policy.

5. Refunds

In the event of an approved return or claim, refunds are issued via the original payment method. Process times typically range from 5 to 10 business days. Please note that customs or import fees paid to your local authorities are non-refundable by Evirelle.

6. Questions?

If you have any questions regarding payments or encountered an issue during checkout, please contact us:

Email: evirellesocks@outlook.com
Support Hours: Monday to Friday, 08:00 – 16:00